FAQ
On this page you will find the answers to the most frequently asked questions. If you do not find an answer to your question, please contact us. We are pleased to help you!
Why can’t I find you address and telephone number on the website?
I don’t own a shop but work from my atelier in Antwerp. The atelier can only be visited upon appointment. I am a one-woman business and there are only so many hours in the day.
I don’t have a professional phone-number as I have learned in the past it constantly interrupts my work-flow and slows everything down. You can always contact me by email or the contact form and I will answer as soon as possible.
How can I make an appointment?
Appointment can only be made for custom made 14k gold jewellery, for example the Birthstone-ring collection or wedding rings. You can make an appointment through this link. Please be sure to mention what you are looking for.
Where can I find the prices of birthstone rings and wedding rings?
As these are solid 14k gold pieces the price depends on the size, the stone, its cut and other variables. I prefer to give you a correct price upon request than a complicated, vague, incomplete list.
How long does it take to make a custom-made order?
Most custom made designs take approximately 2 to 3 weeks. If it contains gemstones that are harder to find it might take longer.
Can you use old gold and gemstones to make a new piece of jewellery?
Due to technical limitations in my atelier I cannot melt your old gold and use it to make a new piece of jewellery.
How long will it take for my webshop order to be shipped?
Starting February 2020 webshop orders will be send ONCE a week - usually on a Monday or Tuesday. If Bpost do their job properly, orders should arrive the next working day.
How can I determine my (girlfriends’) ring size?
You can put the (a thin) ring on a ruler, take a picture and send it to me.