Terms and conditions

All terms and conditions listed below apply to every delivery. The terms and conditions stated below are according to the Belgian law. Each purchase at this shop, implies that all terms and conditions mentioned below are accepted by the customer.

Prices

The prices listed on this website are in euro and don’t include shipping fees. They are valid retail prices as of date of publishing. Prices are by piece of jewelry (in the case of earrings, in most cases by pair).

Shipping

We ship orders once a week after payment is completed. We pack orders every Monday of the week. Last orders are packed around 15h. After that your order will be shipped on the NEXT Monday.. The package will get to the destination 2 to 21 business days later - depending on the destination. Delivery time may vary! Keep this in mind if you are buying for a special occasion (e.g. birthdays, anniversaries, etc). Delivery times are estimated, we are not responsible for postal or holiday delays.

Due to unforeseen situations your package might be delayed. If it has not arrived after 30 days we will send your order again.

DURING JULY AND AUGUST SHIPPING MIGHT TAKE A LITTLE LONGER ☀️

Shipping within Belgium will be by Bpostor bicycle (only Antwerp). You have the choice between these types of shipping within Belgium:

1. Bpost – your order can be tracked. You will receive a tracking number automatically once we shipped your order. Our packages will fit in almost every mailbox.
2. Within the city of Antwerp orders can be delivered by bicycle

Shipping within Europe is through Bpost or DHL - shipping fee depends on destination

For the rest of the world shipping fee on request.

Important note: buyers are responsible for any and all customs charges, taxes & additional postal fees.

Order

All photographs on the website are as representative of the item as possible. Once you have ordered your item you will receive an email confirming your purchase and an order number which should be stated if you pay by bank transfer (only possible within Europe), Bancontact or by PayPal. NimZu retains ownership of goods, until all goods are completely paid for by the customer.

Payment

Orders that have not been paid within 10 days will be automatically cancelled.
There are two ways you can pay for you purchase:

1. By Bancontact and VISA/mastercard

Exchange and refunds

Any complaints are to be logged within 7 days of the delivery date and must be sent via registered mail for legal compliance. If the complaint is found to be just, NimZu liability is limited to the exchange of goods only. Any returned item purchased from NimZu online shop will be subject to a refund or exchanged for a gift card, minus the cost of postage, provided that the items are returned unworn and in their original condition and packaging within 14 working days of the delivery date. Purchases of items on SALE cannot be exchanged or refunded.

Please send an email to webshop@nimzu.be with your order number and a picture of the item concerned - as soon as possible to notify if you are returning your purchased item. Return shipping costs are at charge of the customer. We recommend that you use a Bpack mini mail when returning an item within Belgium and international registered mail for the rest of Europe and world wide. The returning item remains the customers responsibility until that item is received by NimZu.

Warranty, Repairs, Returns & Care

Every Nimzu piece of jewellery is carefully designed and crafted using carefully selectedmaterials. We consciously choose quality and durability, including sterling silver, solid 14Kgold, and high-quality plating of 1 micron for earrings and 3 microns for necklaces and bracelets.Jewellery is, however, made to be worn and is often worn frequently and close to the skin.

For this reason, we make a clear distinction between a lack of conformity that may be covered by the statutory warranty and normal wear and tear or damage that occurs after delivery as a result of use or an external cause.

Warranty

Our jewellery is covered by the 2-year statutory warranty, in accordance with Belgianconsumer law.
The warranty applies to defects that were already present at the time of delivery and that cause the jewellery not to meet what you could reasonably expect from the product.Do you have a problem with your jewellery? Please contact us webshop@nimzu.be.
We will assess the issue and may ask you to provide photographs or send the jewellery to our workshop for inspection.If the issue is covered by the statutory warranty, we will provide a solution free of charge, such as a repair or replacement, in accordance with the applicable legal requirements.

What is not covered by the warranty?

The statutory warranty does not cover damage caused by normal use, an accident, or acause that arose after delivery.
For example:
● scratches, dents and normal signs of wear;
● a chain getting caught on something;
● jewellery that has been bent or deformed due to force or pressure;
● damage caused by dropping, impact or pulling;
● normal wear of a plating layer;
● discolouration or damage caused by perfume, cosmetics, chlorine, swimming poolwater, seawater or other chemicals;
● damage caused by improper use, inadequate care or incorrect storage;
● damage following a repair or alteration carried out by a third party.

Our Materials
Sterling Silver
Silver is a relatively soft precious metal. Regular wear can therefore cause scratches and other signs of use. This is normal wear and tear and does not constitute a manufacturing defect.Silver may also oxidise over time and become darker. This is a natural process and canusually be easily removed with a suitable silver polishing cloth or silver cleaning bath.

Gold-Plated Silver
Our gold-plated jewellery has a plating thickness of 1 micron for earrings and 3 microns for necklaces and bracelets.However, gold plating is a wear layer. How long it remains in good condition depends,among other things, on how often you wear the jewellery and its exposure to water (including seawater), chlorine, perfume, cosmetics, perspiration and friction.

The gradual wearing of the plating is therefore considered normal wear and tear and is not covered by the statutory warranty, unless the deterioration is the result of a defect that was already present at the time of delivery.

Solid 14K Gold
14K gold jewellery is highly durable, but gold can also become scratched or deformed as a result of force, pressure, dropping or impact. Damage caused by such external factors is not covered by the statutory warranty.

Care

Would you like to enjoy your jewellery for as long as possible?
We recommend removing itwhile:
● exercising;
● sleeping;
● showering;
● swimming;
● doing household chores.

Avoid contact with perfume, creams, lotions, chlorine, seawater and other chemicalproducts. Store your jewellery in a dry, dark place, protected from light, and preferably separately from other jewellery.

Earrings that do not close properly?

For a click closure, you can carefully push the small post slightly upwards.
For a U-shaped closure, you can gently press the two sides slightly towards each other. Always do this using very little force.

Repairs

If an issue is not covered by the statutory warranty, we are happy to assess whether the jewellery can be repaired. Every repair is assessed in advance. If a repair is possible, you will first receive a quote. We will only carry out the repair after receiving your approval.For repairs to gold-plated jewellery, the piece often needs to be fully replated to achieve a beautiful and even finish. The cost of replating depends on the type of jewellery and the current gold price.For repairs outside the warranty, shipping costs are the responsibility of the customer.In some cases, jewellery may be too fragile to be repaired sustainably due to wear orprevious damage. If this is the case, we will let you know and discuss an alternative withyou.

Ring Resizing

Is your ring size not quite right? We can assess whether the ring can be resized for you.Ring resizing costs €75 + shipping costs.Not every ring can be resized. We therefore assess in advance whether the requestedadjustment is technically possible and will not affect the quality of the ring.

Returns For online purchases

where the statutory right of withdrawal applies, you have 14 days from receipt to return your purchase without giving a reason. Please notify us of your return within these 14 days. You then have a maximum of 14 additional days to send the jewellery back.We ask that you package the jewellery carefully and return the original packaging with it.
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part. After a valid return, we will refund the purchase price excluding delivery costs. The refund will be made using the same payment method used for the original purchase. As soon as we receive the jewellery back, we will process the refund.When can you not return an item? The statutory right of withdrawal does not apply to jewellery that has been specially made according to your wishes or customised for you.At Nimzu, this includes, among other things, the This is us collection and gold rings, asthese pieces are made to order.
Jewellery featuring a personal engraving, such as pieces from the Zodiac collection, cannot be returned either.

Complaints

Do you have a problem with your order or jewellery? Please contact us at webshop@nimzu.be. Please include your order number where possible and briefly explain the issue. In the event of a problem with a piece of jewellery, we may ask you to provide photographs or to have the jewellery assessed by our workshop.We will always first work with you to find a suitable solution. This complaints procedure does not affect your statutory rights as a consumer.
Alternative Dispute ResolutionWe always try to resolve complaints and disputes directly and through mutual consultation in the first instance.If we are unable to reach an agreement, you may, after first contacting us directly, make use of the alternative dispute resolution options available under applicable Belgian legislation, including the Consumer Mediation Service (Consumentenombudsdienst).

BV NIMZU AND MORE
Zeilstraat 29 - 2060 Antwerpen
BE0790419940